Delivering Quality Solutions

Training Solutions

This course is intended for students who possess six to twelve months of experience implementing, administering, networking, and managing a Windows XP Professional network environment. Relevant job titles include:

  • Help Desk Technician
  • Customer Support Representative
  • PC Support Specialist
  • Technical Support Representative






    • Getting MCDST certified shows you have arrived. The knowledge that comes with it shows how you got there.



    The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to troubleshoot desktop environments running Microsoft Windows.

    The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations.

    An MCDST candidate should have 6–12 months of experience supporting end users of a desktop operating system.



    A few reasons to get certified.



  • 75% of managers believe that certification is important to team performance.
  • 66% of managers believe that it improves the level of service and support offered to IT end users/customers.
  • 55% of hiring managers consider employee certification as criterion for hiring.
  • 75% of managers believe that certification is important to team performance.
  • 65% of certified professionals surveyed had been in their jobs 24 months or longer.

    • Contact Us Today for more information or to Schedule your exam!